Customer Service

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Krull’s Creations LLC., Copyright © 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

PayPal / Credit Cards

All website transactions are managed through PayPal. We can also accept the following credit cards in person or by telephone: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. You will be required to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Shipping Policy / Out-of-Stock Products / International Shipments

Usually, products ship within three business days of receipt of order, Monday through Friday. If your order is received on Saturday, Sunday or any major holiday shipment will normally occur on the first available business day.

However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Krull’s Creations or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. International shipping is available upon request, please contact us directly for details and estimated shipping costs.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Returns

We will gladly accept the return of products for 30 days from the date of purchase. All return shipping costs will be paid by the buyer unless the incorrect item was shipped in which case the seller will arrange return shipping.

Taxes

Krull’s Creation’s shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the State of Iowa. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error, Krull’s Creations shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Krull’s Creations shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Krull’s Creations shall immediately issue a credit to in the amount of the incorrect price.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Krull’s Creations reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Krull’s Creations signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Krull’s Creations site. You may unsubscribe from our emails by following the unsubscribe instructions in any email you receive from us.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Krull’s Creations is not responsible for the actions of third parties.